This wonderful little book by the authors of the best-selling “The Decision Book” distils 44 of the most important communication theories into bite sized, digestible chunks of information that help us communicate better – at work and at home. You’ll get the low down on the best way of running meetings, of negotiating, of engaging in small talk, of questioning - even of lying!. Do you know that white lies benefit the person lied to; grey lies benefit both the liar and the person lied to; black lies benefit only the liar: and that red lies benefit no-one? But more seriously, this is an immensely useful book to dip into. You can easily find a section that relates to a current challenge or problem, and implement their advice in your day-to-day behaviour.
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