Cover art for Crucial Conversations Tools for Talking When Stakes Are High2nd edition
Published
Mcgraw-Hill Book Co, September 2011
ISBN
9780071771320
Format
Softcover, 288 pages
Dimensions
22.6cm × 15.2cm × 1.5cm

Crucial Conversations Tools for Talking When Stakes Are High2nd edition 2nd edition

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The classic guide to conversing in high-impact situations, "Crucial Conversations" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. Now revised and updated with new insights and powerful techniques, it explains how to transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive and improve professional and personal relationships.

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