Cover art for Working With Difficult People, Second Revised Edition Handling the Ten Types of Problem People Without Losing Your
Published
Tarcher Jp, January 2017
ISBN
9780143111870
Format
Softcover, 352 pages
Dimensions
21cm × 14cm

Working With Difficult People, Second Revised Edition Handling the Ten Types of Problem People Without Losing Your 2nd edition

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A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.

Everyone's work day is filled with them-people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.

Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers. The book then presents helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

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