Cover art for SIAM MSI An Introduction to Service Integration and Management Multi-Sourcing Integration for it Service Management
Published
It Governance Inst., November 2016
ISBN
9781849288514
Format
Softcover, 72 pages
Dimensions
16.3cm × 9.3cm × 0.4cm

SIAM MSI An Introduction to Service Integration and Management Multi-Sourcing Integration for it Service Management by

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IT outsourcing is the use of third-party resources to provide facilities and perform functions/services historically performed by internal IT personnel. Historically, IT organizations have outsourced their service provision to a single managed service provider.

In today's competitive marketplace, however, many are focusing on their core activities and relying on the support of a multi-sourcing model. SIAM/MSI - An Introduction to Service Integration and Management/Multi-Sourcing Integration for IT Service Management explores the various characteristics of this IT operating model.

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