Cover art for The Big Book of Customer Service Training Games
Published
Mcgraw-Hill Book Co, October 1998
ISBN
9780070779747
Format
Softcover, 224 pages
Dimensions
23.1cm × 18.5cm × 1.2cm

The Big Book of Customer Service Training Games Quick Fun Activ-ities for Training Customer Service Reps and Anyone Else by

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.

As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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