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Creating a customer service mindset is a book in three parts. It starts by looking at some of the best Australian businesses and their leaders ...
Customer EXperience (CEX) is hot! Nowadays it gets harder and harder for companies to be distinctive by the products they offer. So it is key ...
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer ...
"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to ...
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical ...
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service ...
True Influence Top 25 B2B Must-Read Books of 2017 Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 LinkedIn Marketing Solutions ...
Let your CUSTOMERS drive innovation.
Successful innovation doesn't begin with a brainstorming session-it starts with the customer. So in an age of unlimited data ...
In today's competitive global market, good customer experience isn't enough. From one industry to another, customers are demanding the 'wow' factor. They expect ...
Includes a detachable folded poster of "The Hatrix."
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of ...
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service ...
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