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Good to Great CX: Customer Experience Strategy to Execution by Isabella Villani

In today's competitive global market, good customer experience isn't enough. From one industry to another, customers are demanding the 'wow' factor. They expect ...

1 in stock - ships today!
Cex Sells: The inspiration book for Customer Experiences by Beate Van Dongen Crombags

Customer EXperience (CEX) is hot! Nowadays it gets harder and harder for companies to be distinctive by the products they offer. So it is key ...

on order
Jobs to be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker

Let your CUSTOMERS drive innovation. Successful innovation doesn't begin with a brainstorming session-it starts with the customer. So in an age of unlimited data ...

1 in stock - ships today!
Good Service is Good Business: 7 Simple Strategies for Success 4th edition by Catherine DeVrye

NEW 4th EDITION! Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical ...

1 in stock - ships today!
The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky ...

1 in stock - ships today!
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer

Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out-standing customer service, but only 8 percent of their customers ...

call for availability
Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue by Nick Mehta & Dan Steinman

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of ...

call for availability
The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler & Brian Church

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service ...

call for availability
The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham, Lerzan Aksoy & Luke Williams

Customer Loyalty Isn't Enough Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share ...

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Customer Analytics For Dummies by Jeff Sauro

The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and ...

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Your Customer Rules!: Delivering the ME2B Experiences That Today's Customers Demand by Bill Price & David Jaffe

What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information ...

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Customer Experience For Dummies by Roy Barnes & Bob Kelleher

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need ...

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Customers New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information by John S. McKean

Find out how to reap the benefits of motivating and engaging the new, direct customer voice The Customer's New Voice shows businesses how to ...

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The Human Brand: How We Relate to People, Products, and Companies by Chris Malone

Why we choose companies and brands in the same way that we unconsciously perceive, judge, and behave toward one another People everywhere describe their relationships ...

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Innovating Analytics: Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results by Larry Freed

How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured ...

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12 3

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books in Customer Service

Good to Great CX: Customer Experience Strategy to Execution by Isabella Villani

Cex Sells: The inspiration book for Customer Experiences by Beate Van Dongen Crombags

Jobs to be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker

Good Service is Good Business: 7 Simple Strategies for Success 4th edition by Catherine DeVrye

The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennington

Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer

Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring Revenue by Nick Mehta & Dan Steinman

The Experience: The 5 Principles of Disney Service and Relationship Excellence by Bruce Loeffler & Brian Church

The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham, Lerzan Aksoy & Luke Williams

Customer Analytics For Dummies by Jeff Sauro

Your Customer Rules!: Delivering the ME2B Experiences That Today's Customers Demand by Bill Price & David Jaffe

Customer Experience For Dummies by Roy Barnes & Bob Kelleher

Customers New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information by John S. McKean

The Human Brand: How We Relate to People, Products, and Companies by Chris Malone

Innovating Analytics: Word of Mouth Index- Use the Next Generation of Net Promoter to Increase Sales and Drive Results by Larry Freed

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