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Your customers are your future.
Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails ...
Seize the competitive edge in a world where speedy, seamless transactions make the difference between success and failure
Whether it's Amazon's one-click shopping ...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals ...
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons ...
True Influence Top 25 B2B Must-Read Books of 2017 Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 LinkedIn Marketing Solutions ...
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service ...
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky ...
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever ...
Creating a customer service mindset is a book in three parts. It starts by looking at some of the best Australian businesses and their leaders ...
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees ...
Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer ...
"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to ...
"Jobs to be Done is highly organized and expertly crafted...Company leaders looking for ways to institutionalize innovation are sure to find it here." -Foreword ...
