Log in

Cart

0

Contact us

88 William St, Perth WA

Wed 9am–5:30pm open today 9am–5:30pm

info@boffinsbooks.com.au..

08 9321 5755

Visit us in the Perth CBD

Trading hours

Wed	9am – 5:30pm
Thu	9am – 5:30pm
Fri	9am – 8pm
Sat	9am – 5pm
Sun	12pm – 4pm
Mon	9am – 5:30pm
Tue	9am – 5:30pm

Send us a message

Ask our staff anything about our shop or products, or leave your feedback.

Please leave the following input blank:

Email info@boffinsbooks.com.au

Or call us on 08 9321 5755

$7.95 shipping
Australia-wide
25 years of award-
winning service
Shop 24/7 online and
every day in store

About
Contact
Blog
Events

Browse

Arts & Design
Australia
Business
Children's & YA
Culture & History
Fiction
Lifestyle
Nature & Science
Professional

Arts & Design
Australia
Business
Children's & YA
Culture & History
Fiction
Lifestyle
Nature & Science
Professional

Departments

Antiques & Collecting
Architecture & Interior Design
Art
Art Instruction
Crafts & Hobbies
Design
Fashion
Performing Arts
Photography

Australian Biography
Australian Birds
Australian Current Affairs and Politics
Australian Flora
Australian History
Australian Insects and Arachnids
Australian Mammals
Australian Marine Life
Australian Pictorial and General
Australian Reptiles and Amphibians
Australian Travel
Australian Wildlife - General
Western Australian Travel

Business Biographies
Business Skills and Communication
Corporate History
Economics
Finance and Accounting
Human Resources
Management
Marketing
Market Trading
Personal Investment

Children's Fiction
Children's Non-Fiction
Early Learning
Young Adult

Biography
Current Affairs
History
Languages
Military
Philosophy
Religion & Spirituality
Social Sciences
Transport

Australian Fiction
Crime & Thriller
General Fiction
LGBT+ Fiction
Literature
Sci-fi, Fantasy & Horror
Young Adult Fiction

Crafts & Hobbies
Farming
Food & Cooking
Gardening
Health
Humour & Gift
Personal Development
Sports & Games
Stationery
Travel
Wine, Spirits & Beer

Mathematics
Natural History
Pets & Domestic Animals
Science & Technology

Architecture & Interior Design
Computing
Education
Engineering & Electronics
English Language Teaching
Law
Medicine
Psychology
Reference

Subjects

Antiques & Collecting - General
Clocks & Horology
Jewellery Design

Architecture
Building
Interior Design

Aboriginal Art
Art Theory
Asian Art
Australian Art
Comic & Animation Art
Contemporary Art (1960-Present)
Fantasy, Sci-fi & Game Art
General Art
Modern Art (1900-60)
Pre-Modern Art (pre 1900)
Sculpture
Street Art
Tattoos & Body Art

Anatomy & Life Drawing
Art Techniques - General
Calligraphy
Cartooning & Animation
Digital, Fantasy & Sci-Fi Techniques
Drawing Techniques
Painting - General Techniques
Painting - Oils & Acrylic
Painting - Watercolour

Activity and Colouring Books
Beadwork
Bookbinding & Making
Crafts - General
Crochet
Embroidery
Fabric Crafts
Felting
Flowercraft
Glasscraft
Jewellery Making

Knitting
Mosaic Craft
Paper Crafts
Pottery & Ceramics
Printmaking
Quilting and Patchwork
Sculpture Techniques
Sewing and Dressmaking
Toymaking and Toycraft
Woodworking

Advertising & Visual Merchandising
Branding & Corporate Design
Concept Art
Design - General
Furniture Design
Graphic Design
Graphic Non-Fiction
Graphic Novels

Illustration
Layout & Publication Design
Packaging Design
Product Design
Reference & Colour Design
Street Art
Typography

Designers & Labels
Fashion Biographies
Fashion Illustration
Fashion Magazines & Periodicals
General Fashion History
Men's Fashion
Patternmaking & Fashion Design
Reference & Texts
Style Guides
Tattoos & Body Art
Textiles

Acting and Auditions
Dance
Film and TV - General
Film-making, Video and TV Production
Music
Opera and Musicals
Scriptwriting
Theatre - General

Beginner’s & General Guides
Camera Manuals
Composition
Lighting & Exposure
Nature, Landscape and Travel Photography
Nude Photography
Photographers
Photography Collections
Photography - General
Portraits & Wedding Photography
Technical & Projects

Business Communication
Careers - General
GMAT and Other Entrance Exams
Job Applications, Resumes & Interviews
Meetings
Negotiation, Persuasion and Influence
Presentations and Public Speaking
Professional Writing
Selection and Psychometric Tests
Time Management

Economics - General
Economics Texts

Accounting - General
Auditing and Assurance Services
Bookkeeping
Finance - General
Financial Accounting
Financial Management
Financial Modeling
Managerial Accounting
Valuation

HRM - General
Leadership
Motivation at Work
Organisational Behaviour and Psychology
Organisational Change and Culture
People Management
Performance Management
Recruitment
Teams and Teambuilding
Training, Coaching and Development

Business Biographies
Business Memory Joggers
Business Plans
Consulting
Hospitality and Tourism
Innovation and Creativity
Knowledge and Information Management
Management - General
Management Texts
Occupational Health and Safety (OHS)

Operations Management
Program Management
Project Management
Project Management Professional (PMP)
Quality Control - General
Risk and Crisis Management
Six Sigma
Small Business Management
Strategic Management
Supply Chain Management

Advertising
Branding
Consumer Behaviour
Copywriting
Customer Relationship Management (CRM)
Customer Service
Marketing - General
Marketing Texts
Non-Profit Organisations
Public Relations
Selling
Social Media Marketing
Web Marketing

Commodity Trading
Foreign Exchange
Market Trading
Options, Futures, CFDs, Warrants
Sharemarket Basics
Technical Analysis and Charting

Financial Planning
Personal Finance and Wealth Creation
Property Investment
Superannuation and Retirement

Children's Classics
Children's Gift Fiction
Graphic Novels
Junior Fiction (4-8)
Middle Fiction (12-14)
Poetry and Theatre
Popular Culture
Primary Fiction (8-12)

Animals
Architecture
Art
Australian Biographies
Australian Culture
Biography General
Careers General
Children's Gift Non-Fiction
Cooking
Craft
Dance Careers
Education

Fashion Careers
First Experiences and Growing Up
Foreign Languages
Games and Puzzles
Geography
History
Humour
Junior Non-fiction
Military
Music
Mythology
Natural History General

Philosophy
Prehistoric Natural History
Reference
Religion
Science General
Science - The Body
Space
Sport
Technology
The Environment
Transport
Travel

Activity Books
Australian Picture Books
Board Books
Books with Audio and Nursery Rhymes
Picture Books

Young Adult Fiction (14+)
Young Adult Non-Fiction

Australian Biography
Biography General
Business Biographies
Fashion Biographies
Speeches & Quotations
True Crime

African Current Affairs
American Current Affairs
Asian Current Affairs
Australian Current Affairs and Politics
Australian Indigenous Current Affairs
Climate Change
Current Affairs - General
Economics - General
Energy and Oil
European Current Affairs
Middle Eastern Current Affairs
Terrorism

African History
American History
Ancient Greek and Roman History
Ancient History
Asian History
British History
European History
Exploration History

French History
German History
History - General
Italian History
Middle East History
Mythology
Religious History
Russian History

Arabic & Middle Eastern Languages
Asian Languages
Chinese
English Language Teaching
European Languages
French
German
Greek
Indonesian
Italian

Japanese
Korean
Latin
Portuguese
Rest of World / Misc
Russian
Spanish
Thai
Vietnamese

Australian Military
General Military and Military History
Military Aviation
Modern Conflict
Naval Military
World War 1 History
World War 2 History

General Philosophy
Philosophers
Popular Philosophy

Religion
Spirituality

Anthropology - General
Australian Anthropology
Gender and Sexuality
Politics and Political Theory
Sociology and Culture

Automotive Mechanics
Aviation Theory and Practice
Boatbuilding & Maintenance
Cars
Civil Aviation
Knots and Ropecraft
Marine Navigation

Maritime History
Model Making
Motorcycles
Rail
Sailing and Boating
Space Travel and Exploration
Trucks, Tractors and other Heavy Vehicles

Crime Fiction
Thriller

Classics
Drama
Literary Criticism & Theory
Literary Fiction
Poetry
Short Stories

Fantasy
Graphic Non-Fiction
Graphic Novels
Horror and Cult Fiction
Science Fiction

Beadwork
Bookbinding & Making
Crafts - General
Crochet
Embroidery
Fabric Crafts
Felting
Flowercraft
Glasscraft
Jewellery Making

Knitting
Mosaic Craft
Paper Crafts
Pottery & Ceramics
Printmaking
Quilting and Patchwork
Sculpture Techniques
Sewing and Dressmaking
Toymaking and Toycraft
Woodworking

Aquaculture
Beekeeping
Crops & Pasture
Farm Management
Livestock
Poultry
Self-sufficiency & Sustainable Farming
Soil Science
Viticulture

Asian Cooking
Baking and Desserts
Drinks
European Cooking
General Cooking
International Cooking - General
Professional and Reference
Vegetables and Special Diets

Bonsai
Cacti & Succulents
Flowers and Flowering Plants
Garden Design and Landscaping - Australian
Garden Design and Landscaping - General
Gardening - General
Gardening History, Biography and Writing
Gardens - International

General Australian Gardening
Herb Gardening
Native Australian Plants and Gardens
Organic and Sustainable Gardening
Permaculture
Pests and Diseases
Vegetable and Fruit Growing

Ageing
Baby and Infant Care
Beauty Therapy
Cancer
Diabetes and GI
Diet and Nutrition
Diseases, Medical Conditions and Syndromes
Health - General

Massage and Bodywork
Medical Dictionaries and Reference
Natural Therapies and Healing
Parenting
Pregnancy and Childbirth
Sex and Sexual Health
Women's Health
Yoga and Pilates

Cartoons and Comic Strips
Gift Books
Humour and Satire

Creativity
Emotional Intelligence
General & Wedding Etiquette
Household & De-Cluttering
Meditation and Relaxation
Memory and the Mind
Neuro-Linguistic Programming (NLP)
Personal Development - General
Relationships

Australian Rules Football (AFL)
Basketball, Netball and Volleyball
Body Building
Boxing and Wrestling
Canoeing and Rowing
Card & Other Games
Chess
Climbing and Mountaineering
Cricket
Cycling
Firearms and Shooting

Fishing
Fitness, Conditioning and Strength Training
Football (Soccer)
Golf
Horse Racing
Knots and Ropecraft
Marine Navigation
Martial Arts - General
Nutrition, Injury Prevention & Recovery
Recreational Diving
Rugby

Running and Endurance Events
Sailing and Boating
Sports - General
Surfing and Skating
Survival Skills
Swimming and Water Sports
Tai Chi and Chi Kung
Tennis and Other Racquet Sports
Yoga and Pilates

Calendars
Cards
Diaries
Journals
Leuchtturm
Moleskine
Pens
Stationery - General

Atlases
Australian Travel
Travel Accessories
Travel - General
Travel Pictorials
Travel Writing
Western Australian Travel
World Travel by Region

Australian Wine
Beer and Brewing
Spirits and Cocktails
Viticulture
Wine - General
Winemaking

Advanced Mathematics
Algebra
Applied Mathematics
Calculus
Geometry and Trigonometry
Introductory Mathematics
Mathematics - General
Statistics and Probability

Australian Birds
Australian Flora
Australian Insects and Arachnids
Australian Mammals
Australian Marine Life
Australian Reptiles and Amphibians
Birds
Botany
Ecology
Insects and Arachnids
Mammals

Birds and Aviaries
Cats - General
Dogs - Breeds
Dogs - General
Dogs - Training
Fish and Aquariums
Horses - General
Horses - Health and Breeding
Horses - Training
Pets - General

Advanced Mathematics
Algebra
Astronomy
Biology
Birds
Botany
Calculus
Chemistry
Climate Change
Earth Science
Ecology

Environmental Policy
Environmental Science
Evolution
Evolution
Genetics
Geometry and Trigonometry
Insects and Arachnids
Introductory Mathematics
Marine Life
Marine Science
Mathematics - General

Mind Science and AI
Paleontology
Paleontology
Physics - General
Physics Texts and Reference
Reptiles and Amphibians
Science - General
Statistics and Probability
Weather
Wildlife - General

Architecture
Building
Interior Design

Adobe Products
Apple Computers and Devices
Certification
Databases
Digital Media
General Computing
Networks and System Administration
Office Applications
Operating Systems
Programming and Software Engineering
Programming Languages and Frameworks
Web Design and Development
Windows

3D Printing
Audio Engineering
Chemical Engineering
Civil and Structural Engineering
Construction Engineering
Cranes and Rigging
Electrical Engineering
Electronics General
Energy Production and Engineering
Engineering - General

Environmental Engineering
Geotechnical Engineering
HVAC and Refrigeration
Hydraulics and Fluid Mechanics
IPT Manuals & Handbooks
Maintenance and Reliability
Materials Science
Mechanical Engineering
Metal Trades
Mining Engineering

Oil and Gas
Pipelines and Pumps
Process Control and Instrumentation
Radio, TV and Telecommunications
Robotics and Projects
Thermodynamics
Welding
Workshop Practice Series

Administrative Law
Civil Procedure
Constitutional Law
Contract Law
Criminal Law
Environmental Law
Equity and Trusts
Evidence

Family Law
Health Care Law
Intellectual Property Law
Law - General
Legal Skills, Theory and Reference
Property Law
Taxation, Corporations & Commerce
Tort Law

Anaesthetics
Anatomy & Physiology
Cardiology
Dentistry
Dermatology
Diagnosis
Ear, Nose & Throat
Emergency Medicine
Endocrinology
Gastroenterology
General Practice

Geriatrics
Haematology
Immunology
Infectious Diseases
Internal Medicine
Medical Charts
Medical Dictionaries
Medicine General
Microbiology & Cell Biology
Neurology
Nursing

Obstetrics & Gynaecology
Occupational Therapy
Oncology & Radiotherapy
Ophthalmology
Orthopaedics
Paediatrics & Family Medicine
Palliative Medicine
Pathology
Pharmacology & Pharmacy
Physiotherapy & Rehab
Plastic Surgery

Psychiatry
Psychopharmacology
Radiology
Renal Medicine
Respiratory Medicine
Rheumatology
Sports Medicine
Surgery
Toxicology
Urology

Acceptance and Commitment Therapy (ACT)
ADD and ADHD
Addiction
Anger
Autism and Asperger's
Borderline Personality Disorder
Child and Developmental Psychology
Cognitive Behavioural Therapy (CBT)
Communication and Body Language
Counselling
Criminal and Forensic Psychology
Death, Dying and Grief

Depression and Bipolar Disorder
Eating Disorders
Family and Couples Therapy
Group Therapy
Hypnotherapy
Jungian Psychology
Learning Disabilities
Mindfulness-based Therapies
Neuropsychology
Obsessive Compulsive Disorder
Personality
Physical and Sexual Abuse

Popular Psychology
Psychological Assessment
Psychology - General
Psychotherapy & Other Therapies
Relationships and Gender Psychology
Schizophrenia
Self Harm
Social Work/Psych
Stress and Anxiety
Suicide
Trauma and PTSD

Education - General
Primary Curriculum
Secondary Curriculum

English Grammar
English Vocabulary
General ELT
IELTS
Practical English

Academic Writing and Study Skills
Creative Writing & Publication
English Language Dictionaries
English Usage & Grammar
Reference - General
Research Skills
Style Manuals
Thesauri
Word Games & Puzzles

Apartments, Low Cost/Small/Prefab Houses
Architects and Firms A-Z
Architectural Graphics and Drawing
Architectural History
Architectural Materials and Technology
Architectural Reference and Standards
Architectural Theory
Architecture - General

Australian Architecture
Commercial Architecture & Interiors
Contemporary Architecture Collections
Environmental and Sustainable Architecture
Landscape Architecture
Magazines, Journals and Periodicals
Residential Architecture
Urban Design and Planning

Building & Construction
DIY & Home Projects
Green Building & DIY

Interior Designers
Interior Design General
Interior Reference & Colour
Rooms & Spaces

Furniture Making & Wood Finishing
Wood Turning
Woodwork - General

Music Biographies
Music - Classical
Music - General & History
Music - Instruction, Theory and Reference
Music - Jazz and Blues

English Grammar
English Vocabulary
General ELT
IELTS
Practical English

Australia in Vietnam, Korea & Asian Conflicts
Australia in WW1
Australia in WW2
Australian Military Campaigns: 2000 - Present
Australian Military - General

American Military History
Ancient and Medieval Military History
British & Colonial Military History
Espionage
European Warfare 15th - 19th Century
Military - General
Tanks and Other Military Vehicles
Uniforms, Insignia and Collectibles
Weapons

Military Aircraft
WW2 - Air & Aviation

Middle East, Gulf and Afghanistan
Modern Military - General
Special Forces and Mercenaries
Vietnam, Korea & Asian Conflicts: 1945 - Present

Naval Ships & Seafaring
WW2 - Naval

World War 2 - Eastern Front
World War 2 - General
World War 2 - Middle East and Mediterranean
World War 2 - Western Front
WW2 - Air & Aviation
WW2 - Britain
WW2 - Germany
WW2 - Naval
WW2 - Southeast & East Asia

Furniture Making & Wood Finishing
Wood Turning
Woodwork - General

Asian Cooking - General
Chinese Cooking
Indian Cooking
Indonesian Cooking
Japanese Cooking
Malaysian and Singaporean Cooking
Thai Cooking
Vietnamese Cooking

Baking - General
Breadmaking
Chocolate Cookery
Dessert Cookery
Pastry Cooking

Australian Wine
Beer and Brewing
Juices and Smoothies
Spirits and Cocktails
Tea and Coffee
Wine - General

European Cooking - General
French Cooking
Greek Cooking
Italian Cooking
Spanish Cooking

Appetisers and Party Food
Barbecue and Wood-fired Cooking
Basic and Everyday Cooking
Chefs - Popular Australian
Chefs - Popular International
Cooking - General
Meat Cooking
Preserves, Pickles and Sauces
Seafood
Soups, Stews and Slow Cooking

Central American and Caribbean Cooking
Middle Eastern Cooking
Moroccan and North African Cooking
World Cooking - General

Food Writing and History
Leading Chefs and Restaurants
Pastry Cooking
Professional Cooking Reference

Cooking for Dietary Restrictions
Gluten-, Wheat- and Dairy-Free Cooking
Salads and Vegetables
Vegan Cooking
Vegetarian Cooking

African Travel
Asian Travel
British and Irish Travel
China & Hong Kong Travel Guides
European Travel
France Travel Guides
Germany Travel Guides
Greece Travel Guides
India Travel Guides

Italy Travel Guides
Japan Travel Guides
Middle Eastern Travel
New Zealand and Pacific Travel
North American Travel
South American Travel
South East Asia Travel Guides
Spain Travel Guides

Geography and Geographic Information Systems (GIS)
Geology and Earth Science
Rocks, Gems and Minerals

Apartments, Low Cost/Small/Prefab Houses
Architects and Firms A-Z
Architectural Graphics and Drawing
Architectural History
Architectural Materials and Technology
Architectural Reference and Standards
Architectural Theory
Architecture - General

Australian Architecture
Commercial Architecture & Interiors
Contemporary Architecture Collections
Environmental and Sustainable Architecture
Landscape Architecture
Magazines, Journals and Periodicals
Residential Architecture
Urban Design and Planning

Building & Construction
DIY & Home Projects
Green Building & DIY

Interior Designers
Interior Design General
Interior Reference & Colour
Rooms & Spaces

Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Adobe Photoshop Lightroom
Other Adobe Software

Apple Computers and Mac OS X
Apple Watch
iOS Development
iPad
iPhone
iPod
Mac Applications and Development

Cisco Certification
CompTIA A+ Certification
CompTIA Network+ Certification
Microsoft Certification

Crystal Reports
Database Management
Filemaker
Microsoft SQL Server
Oracle
SAP
SQL

AutoCAD
Computer Graphics, Modelling & Rendering
Digital Audio
Digital Image Editing
Digital Video
Other CAD Software

Computer Basics
Computer Hardware
Computers - General
General Internet and Web Applications
Home Networking
Mobile Devices

Computer Security and Forensics
Exchange Server
Networks - General
PowerShell
Servers - General
SharePoint
Windows Server 2003
Windows Server 2008
Windows Server 2012
Windows Server 2016

Accounting Software
Microsoft Office 2013 & Prior
Microsoft Office 2016
Microsoft Office 365 & MOS
Microsoft Office Access 2013 & Prior
Microsoft Office Access 2016
Microsoft Office Excel 2013 & Prior
Microsoft Office Excel 2016
Microsoft Office Outlook 2013 & Prior

Microsoft Office Outlook 2016
Microsoft Office Powerpoint 2013 & Prior
Microsoft Office Powerpoint 2016
Microsoft Office Visio
Microsoft Office Word 2013 & Prior
Microsoft Office Word 2016
Microsoft Project
SPSS

Apple Computers and Mac OS X
Linux
Operating Systems
Unix
Windows 10
Windows 8 & Prior

ASP.Net and ADO.Net
Assembly Programming
C#
Computer Programming
C Programming
Game Programming
Graphics Programming
iOS Development
Java
Lean/Agile Software Development
Mac Applications and Development

Mobile Device Development
.NET
Objective C
Object-Oriented Design (OOD)
Python
Service-Oriented Architecture (SOA)
Software Engineering
UML
Use Cases
Visual Basic
Visual Studio

ASP.Net and ADO.Net
Assembly Programming
C#
C++
C Programming
Java
.NET

Objective C
Other Frameworks
Other Programming Languages
Perl
Python
Visual Basic
WPF, WCF and WF

ASP.Net and ADO.Net
Django
Dreamweaver
Drupal
Flash and ActionScript
HTML, XHTML and CSS
Javascript
Joomla
jQuery

Microsoft Silverlight
Perl
PHP
Ruby and Rails
Web Design - General
Web Development and Management
WordPress
XML

Microsoft Certification
Windows 10
Windows 8 & Prior

Commercial Law
Contract Law
Corporations Law
Employment Law
Finance and Banking Law
Insolvency and Bankruptcy
Taxation Law and Practice

Catalogue
Business
Marketing
Customer Service

hide categories and filters

Search in this category

Price

to

Stock level

All books In stock only

Release date

All new upcoming select

Format

books in Customer Service

12 3 4

refine your search with categories and filters

Sort by

Creating a Customer Service Mindset: Scammell, Jaquie by Jaquie Scammell

Creating a customer service mindset is a book in three parts. It starts by looking at some of the best Australian businesses and their leaders ...

2 in stock - ships today!
Customer Service Training 101: Quick And Easy Techniques That Get Great Results by Renee Evenson

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees ...

1 in stock - ships today!
Customers the Day After Tomorrow: How to Attract Customers by Van Belleghem Steven

1 in stock - ships today!
The Customer Experience Book: How to design, measure and improve customer experience in your business by Alan Pennington

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky ...

1 in stock - ships today!
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service by John A. Goodman

With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever ...

due for release Oct 2018
Delivering Knock Your Socks Off Service by Performance Research Associates

Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its ...

due for release Oct 2018
Secret Service - Hidden Systems That Deliver unforgettable Customer Service by John R. DiJulius

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service ...

on order
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint by Webb

True Influence Top 25 B2B Must-Read Books of 2017 Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016 LinkedIn Marketing Solutions ...

on order
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences by Blake Morgan

"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to ...

call for availability
Jobs to Be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker

"Jobs to be Done is highly organized and expertly crafted...Company leaders looking for ways to institutionalize innovation are sure to find it here." -Foreword ...

call for availability
Good Service is Good Business: 7 Simple Strategies for Success 4th edition by Catherine DeVrye

NEW 4th EDITION! Good Service is Good Business: 7 Simple Strategies for Success Catherine DeVrye Boost your bottom line and staff morale with these practical ...

call for availability
Good to Great CX!: Customer Experience Strategy to Execution by Isabella Villani

In today's competitive global market, good customer experience isn't enough. From one industry to another, customers are demanding the 'wow' factor. They expect ...

call for availability
Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer

Haters are not your problem . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers ...

call for availability
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe

call for availability
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta & Dan Steinman

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of ...

call for availability

12 3 4

Sign up to our newsletter for new releases, events and special offers:

About Boffins

Boffins Books is a treasured specialist bookseller in the heart of Perth's CBD. We're open 7 days a week and deliver for a flat rate, Australia-wide. Boffins has been in business since 1989.

Help

Shipping options
Returns procedure
Privacy policy
Terms of use

Contact

(08) 9321 5755
info@boffinsbooks.com.au
Boffins on Facebook
@BoffinsBooks

Visit

88 William St, Perth WA
View on map
open today 9am–5:30pm

Visit us in the Perth CBD

Trading hours

Send us a message

Email info@boffinsbooks.com.au

Or call us on 08 9321 5755

Departments

Subjects

Search in this category

Price

Stock level

Release date

Format

Categories

books in Customer Service

Creating a Customer Service Mindset: Scammell, Jaquie by Jaquie Scammell

Customer Service Training 101: Quick And Easy Techniques That Get Great Results by Renee Evenson

Customers the Day After Tomorrow: How to Attract Customers by Van Belleghem Steven

The Customer Experience Book: How to design, measure and improve customer experience in your business by Alan Pennington

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service by John A. Goodman

Delivering Knock Your Socks Off Service by Performance Research Associates

Secret Service - Hidden Systems That Deliver unforgettable Customer Service by John R. DiJulius

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint by Webb

More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences by Blake Morgan

Jobs to Be Done: A Roadmap for Customer-Centered Innovation by Stephen Wunker

Good Service is Good Business: 7 Simple Strategies for Success 4th edition by Catherine DeVrye

Good to Great CX!: Customer Experience Strategy to Execution by Isabella Villani

Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta & Dan Steinman

About Boffins

Help

Contact

Visit