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If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence ...
How organisations can drive growth in the Customer Economy
The Digital Revolution has changed the business landscape in remarkable ways and will continue to do ...
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky ...
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals ...
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws ...
Your customers are your future.
Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails ...
