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Everyone's work day is filled with them-people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling ...
After two decades as a behavior analyst in the FBI, Robin Dreeke knows a thing or two about sizing people up. He's navigated complex ...
Guardian's Best Non-Fiction, 2019
The Tablet's Highlights of 2019
Personality tests. Team-building exercises. Forced Fun. Desktop surveillance. Open-plan offices. Acronyms. Diminishing job security ...
When the Harvard Business Review asked Robert Sutton for suggestions for its annual list of Breakthrough Ideas, he told them that the best business practice ...
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you ...
Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplace-how ...
Many of us have issues trying to lead disparate teams with multiple personalities, colleagues with conflicting agendas and bosses with minds of their own. The ...
DON?T LET PROBLEM PEOPLE GET TO YOU!
Whether it?s a manager who keeps moving the goal posts, an
uncooperative colleague, negative friend, or ...
As a service leader, you know how to deliver on great external results. Yet this means you have little time to build relationships with your ...
A guide showing managers how the unexpected strengths of different personality types can boost employee engagement and productivity. In The Type B Manager, Victor Lipman ...
The ultimate playbook for using artificial intelligence to communicate effectively, build teams, and win customers
Not long ago, we imagined a hyper-connected world full of ...
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our ...
"You cannot win without a workplace where women and men have equal opportunities, equal input, and equal power."
--Dominic Barton, Global Managing Partner, McKinsey & ...
Fostering positive relationships between employers and employees is crucial to ensure employee commitment and engagement, as well as overall business performance. Employee Relations is a ...
