Cover art for ITIL Foundation All-in-One Exam Guide
Published
Mcgraw-Hill Book Co, August 2016
ISBN
9780071841603
Format
Softcover, 450 pages
Dimensions
23.1cm × 20.8cm × 1.5cm

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ITIL (R) Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

  • ITIL fundamentals

  • The service lifecycle

  • Service strategy

  • Service design

  • Service transition

  • Service operation

  • Continual service improvement

  • ITSM in the real world

CD ICON

Electronic content includes:

  • Complete practice exams

  • Videos from the author

  • PDF copy of the book

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