Cover art for ITIL 2011 Foundation Handbook
Published
Van Haren Publishing, January 2012
ISBN
9780113313495
Format
Softcover, 1 pages

ITIL 2011 Foundation Handbook 2011 by

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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