PublishedConstable & Robinson, August 2014 |
ISBN9780716023982 |
FormatSoftcover, 224 pages |
Dimensions13.4cm × 20.1cm × 1.5cm |
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: Defuse and deal with difficult customers, both on the phone and face to face; Manage problems with colleagues in the workplace, including a manipulative boss; Handle difficult day-to-day interactions with any people we come into contact anywhere; Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills; Increase self confidence and develop rapport building skills.This book contains some proven techniques for managing yourself as well as managing difficult people.
If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
