PublishedAmacom, March 2015 |
ISBN9780814433997 |
FormatHardcover, 240 pages |
Dimensions9.3cm × 6.2cm × 0.8cm |
Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty.
These are more than "good employees"...these are "hidden leaders"...and they are critical to an organization's long-term success.Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who:
Demonstrate integrityLead through authentic relationshipsFocus on resultsWork from clear customer purposeFulfill the value promise of the company
Supported by real-world examples of hidden leaders in action - and QR codes readers can scan for instant access to online assessments - the book helps managers discoverthese secret saviors and enable them to deliver even greater value to customers.
