Cover art for The Regulatory Craft
Published
Brookings Books, May 2000
ISBN
9780815780656
Format
Softcover, 372 pages
Dimensions
22.2cm × 15.4cm × 2.2cm

The Regulatory Craft Controlling Risks, Solving Problems, and Managing Compliance by

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This books tackles one of the most pressing public policy issues of our time-the reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities which involve the delivery of obligations rather than just services.

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