Cover art for The 10 Golden Rules of Customer Service
Published
Sourcebooks, March 2019
ISBN
9781492679530
Format
Hardcover, 136 pages
Dimensions
18.5cm × 13.4cm × 1.6cm

The 10 Golden Rules of Customer Service The Story of the $6,000 Egg by &

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Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

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