Cover art for Difficult Conversations (HBR 20-Minute Manager Series)
Published
Harvard Business Review Press, March 2016
ISBN
9781633690783
Format
Softcover, 128 pages
Dimensions
17.7cm × 12.7cm × 1cm

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Whether you've been putting off giving an employee negative feedback or wondering how to react when a coworker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in which both parties are able to air concerns constructively.

Difficult Conversations takes you through the basics of:

  • Crafting a clear message

  • Identifying the other person's goals

  • Developing and maintaining a positive mind-set

  • Conducting a productive conversation

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