Cover art for Good Services
Published
Bis Publishing, October 2019
ISBN
9789063695439
Format
Softcover, 224 pages
Dimensions
19.5cm × 13cm

Good Services How to Design Services That Work by

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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